Frequently Asked Questions
Online Courses Terms & Conditions
Access to the links for the program/group class will be emailed to the registered email address before the first Program/session begins. If you have not received an email with access by 12noon on the Friday before the class, please check your spam box first, or email admin@suzukimusicnsw.com.au. We cannot guarantee a response unless your email is received before 5pm on the Friday as the Suzuki office is not manned on weekends.
- ALL sales of Suzuki NSW Online Courses are final and non-refundable.
- Tutors for courses are subject to change.
- All sessions are streamed digitally and there is no delivery of DVDs or CDs. Files are not downloadable. STEAA (NSW) Ltd. Cannot be responsible for attendee’s internet connection during any live-streamed sessions. There will be no recordings made of any sessions and no refunds can be considered for non-attendance.
- If technical problems prevent or unreasonably delay delivery of your product by STEAA(NSW)Ltd. contact admin@suzukimusicnsw.com.au for a refund of the price paid, as determined by STEAA (NSW) Ltd.
- Only students who have enrolled in the specific programs may attend as numbers are strictly limited. Tutors will take roll calls for all sessions except group classes. Siblings can join in group classes only if they are the same level as the students in the group class.
- By completing this purchase, you acknowledge that you have thoroughly reviewed the course outline and understand the nature of the program. Delivery for the course can only be made to the valid email account provided when registering.
- Copyright: Everything located in the Suzuki NSW online courses remain the exclusive property of STEAA (NSW) Ltd. And, have been used with express permission of the copyright and/or trademark owner.
Privacy Policy and Internet Merchant Policies and Procedures
Suzuki Talent Education Association of Australia (NSW) Limited (STEAA(NSW) Limited) Privacy Policy
Introduction
STEAA(NSW) Limited regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all STEAA(NSW) Limited users, and conforms to Internet privacy standards. If you have questions or concerns regarding this statement, you should first contact us.Collection of Information
In order to use the STEAA(NSW) Limited website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email. Any information collected by STEAA(NSW) Limited is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.Use of Collected Information
Any details collected from STEAA(NSW) Limited, customers is required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.Access to Collected Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us or updating your details through our members portal if you have access.Orders
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.Communications
STEAA(NSW) Limited uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us. You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.Third Parties
STEAA(NSW) Limited may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. STEAA(NSW) Limited does not share any information with third parties for any unknown or unrelated uses.Legal
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.Links
Links on the STEAA(NSW) Limited site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of http://www.suzukimusicnsw.com.au.Changes to Privacy Policy
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.Online Payment Security Policy
STEAA(NSW) Limited uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments. • Payments are fully automated with an immediate response. • Your complete credit card number cannot be viewed by STEAA(NSW) Limited or any outside party. • All transactions are performed under 128 Bit SSL Certificate. • All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data. • eWAY is an authorised third party processor for all the major Australian banks. • eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by STEAA(NSW) Limited. For more information about eWAY and online credit card payments, please visit www.eWAY.com.auRefund & Returns Policy
- For 1-day Events – No refund once paid.
- For Membership payments - No refund once paid
- Multi-Day Events – a graded refund on a timeline leading up to the event (e.g. up to 1 month before refund less a predetermined admin fee. Inside one month - No refund). This may be overridden at the discretion of Administration team.
Shipping & Delivery of goods
At this point STEAA(NSW) Limited does not sell any physical goods through our website. Delivery is restricted to the delivery of digital assets as covered below.Digital Assets
Digital Assets such as our eTempo magazine and tickets to our events & training can be purchased through this website. A proof-of-purchase receipt will always be sent to the email address you have registered in our online portal. Tickets to events will also be sent electronically to the same email address unless specified otherwise.Membership Purchases
You may pay your membership fees directly online via our website. You will receive a receipt electronically via email to the email address you have registered in our online portal.Electronic Communication via Email
After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). eWAY will normally confirm receipt of your order within a few minutes of ordering. If you have not received your email more than 1 hour after payment, please contact STEAA(NSW) Limited via one of the means on our website so we can check your address and re-send. You can log into the online membership portal to update your email address at any time. If you have changed the address after making a purchase online, please contact our office and request that we re-send the email.General Terms & Conditions
Your enrolment in any Suzuki Talent Education Association of Australia (NSW) Ltd (STEAA) Event indicates your acceptance of these Terms & Conditions, Risk Warning, Medical Procedure and Consent below:
Terms & Conditions
- All programs including Guest Faculty listing if any are correct at time of publishing but subject to change without notice. We are unable to accept responsibility for any changes prior to an Event.
- All Student MUST be current members and learning from a Suzuki Accredited Teacher of their local Suzuki Association.
- A parent or carer must be in attendance at the Event at all times. No responsibility will be taken by STEAA for children or students left unattended.
- STEAA is a training organisation responsible for the continued professional development of our teachers. This means that we often film, photograph or record STEAA activities both for our own records and for the training of our teachers. We also feature photographs of our events for all to share on our Facebook and our quarterly magazine, Tempo. By joining the STEAA you are deemed to have given permission for photographic, audio or video footage of your child(ren) to be taken at our events for use in the manner described above. Dr Suzuki’s message to us ensured that our children are “Nurtured by Love”. All our events are held within that framework and any recording is done to share and support this message.
Risk Warning
Risk Warning Under Section 5M of the Civil Liability Act 2002 on behalf of STEAA.
STEAA organises many events such as workshops, summer schools, performances during the course of a year. STEAA administers and convenes these activities in which many of our student members and teacher members of this Association participate.
While STEAA take measures to make these activities as safe as possible for all participants, there is a risk that students, teachers and family members can be injured and suffer loss (including financial loss) and damage as a result of their participation in these activities.
Injury can occur while the student, teacher or other member is engaging in or watching an activity, travelling to and from venues. The injury may result from the member’s actions, the action of others, the state of premises or equipment failure. In very rare cases the injury can be life-threatening or result in permanent disability.
Medical Procedures
The administration staff and teachers at any events organised by the STEAA or at the Suzuki Music Institute cannot administer or assist with the administration of any medication (oral or topical).
We can administer or assist with the administration of medication ONLY on Graduation Concert Day if the medication provided;- is in its original packaging stating the expiry date of the medication with the label clearly displaying the student’s name / the required dosage AND
- has clear type-written instructions including 2 emergency contact numbers from the Parents/Guardian.
No Nut policy
In order to protect students/participants with allergies to peanuts and similar nut products, STEAA has a policy that no food containing nuts should be brought to our office and events.Consent
- If STEAA, officials, administration staff or teachers determines that my child(ren) needs medical attention and for any reason I cannot be contacted, I authorise them to seek medical attention that may be required, including ambulance transport at my cost.
- I hereby release STEAA, officials, administration staff and teachers from all claims, liabilities, and losses in respect of any damage, loss or injury suffered by me/my child(ren).
- I hereby indemnify STEAA from all claims, costs or damages arising out of any loss, damage, or injury to any person or property caused or contributed by me/my child(ren).
Benefits of attending a Suzuki Event/Festival
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Be motivated and re-energised about playing an practising
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Be inspired by hearing a wide variety of playing on your instrument.
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Be part of an intensive, varied and all engaging specialist music workshop.
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Gain fresh insight and new approaches to music and your instrument by working with expert International and Domestic tutors.
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Be immersed in a nurturing and positive environment where everyone is valued and Dr. Suzuki's message "every child can learn" is evident in all Teaching.
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Feel the camaraderie and joy of playing together in orchestras and group play ins.
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Attend or perform in concerts to enjoy music together.
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Feel supported and encouraged to help your child on their musical journey by attending our free daily parent talks.
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Attending workshops creates musical bonds with like-minded students and families that blossom into lasting friendships.
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Create a lifetime of memories by sharing quality time with your child/ren.
Is the Suzuki Method only for developing trained musicians?
Although many Suzuki students go on to become professional performers or teachers which is a tribute to the Method's ability to teach, this is not the the actual intention. The philosophy of the Suzuki Method is to nurture sensitive loving human beings and help develop each child's character through the love of and study of music.
What was Dr Suzuki’s vision?
The Suzuki Method is not intended to be a training ground for professional musicians. The fact that an increasing number of the world’s top musicians studied with Suzuki method is a tribute to the method’s ability to teach, but not its actual intention.
The goal of Dr Suzuki was to enrich people’s lives and make them more understanding and sensitive human beings.
What is the role of the parent?
In the Suzuki approach learning takes place in an environment of co-operation between teacher, parent and child. The parent’s role is crucial to this process.
The parent’s role involves:
- Attending each lesson with the student, taking notes, and practising with the student at home.
- Playing the recordings daily at home.
- Understanding the instrument and how to take care of it.
- Helping to create an environment of affection, support, encouragement and understanding.
- Attending with the child, workshops, concerts, group lessons, graduations and summer schools.
Are there group lessons?
For string and flute students the Suzuki Method involves regular group lessons as well as the weekly individual lesson. Piano students are also involved in regular group work within most studios and are encouraged to participate in group activities such as workshops and fun days.
The common repertoire enables students to play together giving them valuable ensemble experience and positive reinforcement of skills learned in private lessons. Students enjoy this motivating and social activity.
When should children begin learning?
Ideally, your child’s musical development would parallel his or her language development. Thus, it is possible for your child’s informal musical education, like his or her language development, to begin at home from the moment he or she is born. Formal lessons, either in groups or individually, often begin when a child is ready for formal schooling, either pre-school or kindergarten, between three and six years of age.
What about reading music?
The Mother-Tongue Method recognises that reading music follows the acquisition of good technical and musical skills just as reading a language is learnt after a child can speak fluently.
The stage at which the child begins to learn reading music varies according to age and general development. However, it will always be after basic playing skills have been mastered.
It is important in the early stages that the auditory senses are fully developed before the visual senses begin to dominate the learning process. Children who read the music too early often don’t listen well to tone, pitch and musicality.
Suzuki students are taught to read music and in a full course of study become as adept at sight-reading as students who started their study with the printed page